CrunchLabs

Answers to your many questions about CrunchLabs, Creative Kit, Build Box and Hack Pack subscriptions, shipping, billing, and more! Still need help? Please simply email our customer support team!

CrunchLabs FAQs (Frequently Asked Questions), Help Center and Order Tascking

What do all CrunchLabs subscriptions include?

How often does my subscription box show up?

Can I choose the order in which my subscription boxes arrive?

Will I get the same subscription box more than once?

Do you have more than one type of subscription box?

How soon after I place my order will my subscription start?

How do I unsubscribe from marketing emails?

Are CrunchLabs subscriptions boxes sustainable / environmentally friendly?

How do I submit ideas for products or videos?

How can I submit a PR inquiry?

What age is CrunchLabs for?

How can I renew my subscription and avoid creating a duplicate subscription?

How do I switch to a different CrunchLabs subscription?

General

Is CrunchLabs a real place?

How can I win a Platinum Ticket to CrunchLabs?

What are the Platinum Diploma sweepstakes?

How does the CrunchLabs team come up with ideas for the toys?

Fun Stuff

What is the CrunchLabs Creative Kit Subscription?

Can kids build and play with Creative Kit toys on their own?

For what age is Creative Kit designed?

Do I need tools or materials to complete the Creative Kit projects?

How long does it take to complete a Creative Kit project?

Can I buy a Creative Kit box individually?

Are the Creative Kit boxes sustainable and environmentally friendly?

Can siblings share a Creative Kit subscription?

Do I need to buy the extras or refill packs if I have a Creative Kit subscription?

Are your products safe?

Can I buy the product in bulk, for a classroom or event?

Creative Kit Subscription

Can I pause my Creative Kit subscription?

Can I cancel my Creative Kit subscription?

I want to switch from Build Box or Hack Pack to Creative Kit. Help!

Will my Creative Kit subscription renew automatically?

Can I reactivate a canceled Creative Kit subscription?

Do you store my payment information from my Creative Kit purchase?

What payment do you accept?

How is sales tax calculated for Creative Kit?

When will I be charged for my Creative Kit subscription?

How do I update my Creative Kit billing information?

Creative Kit Billing

What is the CrunchLabs Build Box Subscription?

Can kids build and play with Build Box toys on their own?

For what age is Build Box designed?

Do I need tools or materials to complete the projects?

How long does it take to complete a Build Box project?

Can I buy a Build Box individually?

Can I just buy one box?

Are Build Boxes sustainable and environmentally friendly?

Can siblings share a subscription?

Do I need to have a subscription in order to buy the “refill packs”?

How long does it take to build?

Build Box Subscription

Can I pause my subscription?

Can I cancel my subscription?

I want to switch from Build Box to Hack Pack. Help!

Will my subscription renew automatically?

Can I reactivate a canceled build box subscription?

Do you store my payment information?

How is sales tax calculated?

When will I be charged?

How do I update my billing information?

Build Box Billing

What is the CrunchLabs Hack Pack Subscription?

Do I have to already know how to code?

For what age is Hack Pack designed?

Do I need to find my own tools or materials to build the robots?

Can I buy a Hack Pack box individually?

Can siblings or friends share a Hack Pack subscription?

Do I need to have a subscription in order to buy the "refill" packs?

Is Hack Pack safe?

I need help building Hack Pack! Can you help me troubleshoot?

Hack Pack and the Platinum Diploma Sweepstakes!

Hack Pack Subscription

Can I pause my Hack Pack subscription?

Can I cancel my Hack Pack subscription?

When will I be charged for my Hack Pack subscription?

Can I reactivate a canceled Hack Pack subscription?

Do you ship Hack Pack internationally?

Hack Pack Billing

What is CrunchLabs Mysteries Book Series?

Is CrunchLabs Mysteries Book Series a subscription?

CrunchLabs Mysteries Book Series

How can I gift CrunchLabs

Does CrunchLabs offer international gifting?

Gift Certificates

Do you ship internationally?

How is international shipping calculated?

How much does shipping to the United States cost?

What if my shipment arrives damaged?

What if items are missing from my Creative Kit, Build Box or Hack Pack box?

Is there a way to change the shipping address for my subscription?

How do I track my Creative Kit, Build Box or Hack Pack shipments?

Can I return my order?

Do you offer discreet packaging?

Do you offer expedited shipping?

How do I request a replacement part?

Shipping & Returns

How does the CrunchLabs referral program work?

Can I use multiple referral reward coupons at once?

Do referral reward coupon codes expire?

Oops, I forgot to use my friend's referral link when I subscribed. What can I do?

Referral Program

Do you offer an educator or bulk discount?

What types of payment do you accept?

How do I place a bulk order?

Can I get reimbursed for CrunchLabs products through Educational Savings Accounts (ESAs)?

Can I place a tax exempt order?

How long does delivery take?

Do you offer discounts for non-profit organizations?

Educators

How does sponsoring a future engineer work?

Is this a tax deductible donation?

Will I be able to know which child my specific donation went to?

Can I donate more than $10,000?

How do I contact CrunchLabs about becoming a sponsor?

Sponsorship Program

I need help with one of your “Ready-to-Play” toys

CrunchLabs recently launched Ready-to-Play toys (e.g. The Crunchinator, Squirrel Dash Game, Elephant Toothpaste Blast, Hoover Ring Blaster, Slime Prank Lab, Turbo Trick Planes, and Egg Drop Challenge) in stores such as Walmart, Target, and Amazon, vi

CrunchLabs recently launched&#xA0;<a href="https://www.crunchlabs.com/pages/crunchlabs-toys-in-stores" style="text-decoration:none;">Ready-to-Play toys</a>&#xA0;(e.g. The Crunchinator, Squirrel Dash Game, Elephant Toothpaste Blast, Hoover Ring Blaster, Slime Prank Lab, Turbo Trick Planes, and Egg Drop Challenge) in stores such as Walmart, Target, and Amazon, via our partnership with Moose Toys.If you have an issue with a toy you bought from one of those retailers, please reach out to the original retailer for assistance (CrunchLabs is unfortunately not able to assist here, as we were not involved in that original sale).If you purchased the toy from our website (crunchlabs.com):<ol><li dir="ltr" style="text-decoration:none;">For questions and troubleshooting, please email&#xA0;<a href="mailto:help@crunchlabs.com" style="text-decoration:none;">help@crunchlabs.com</a>.</li><li dir="ltr" style="text-decoration:none;">For detailed FAQs and replacement parts, please head to&#xA0;<a href="https://www.moosetoys.com/support/crunchlabs" style="text-decoration:none;">https://www.moosetoys.com/support/crunchlabs</a>.&#xA0;</li><li dir="ltr" style="text-decoration:none;">If you need to make a return to us:<ol><li dir="ltr" style="text-decoration:none;">Initiate your return by emailing&#xA0;<a href="mailto:help@crunchlabs.com" style="text-decoration:none;">help@crunchlabs.com</a>.</li><li dir="ltr" style="text-decoration:none;">Only new, unopened ready-to-play toys can be returned. Once items are received and pass inspection, we will initiate a refund via your original payment method. You have up to 90 days (after placing your order) to initiate a return and refund. You may be required to pay for shipping.</li><li dir="ltr" style="text-decoration:none;">If the product is faulty, our team will follow up with you re: photos requests, etc.</li></ol></li></ol>For more information, check out our general Refunds Policy&#xA0;<a href="https://www.crunchlabs.com/policies/refund-policy" style="text-decoration:none;">here</a>.

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