CrunchLabs

Answers to your many questions about CrunchLabs, Build Box and Hack Pack subscriptions, shipping, billing, and more! Still need help? Please simply email our customer support team.

CrunchLabs FAQs (Frequently Asked Questions) and Help Center

What do all CrunchLabs subscriptions include?

How often does my subscription box show up?

Can I choose the order in which different Build Boxes or Hack Pack boxes arrive?

Will I get the same subscription box more than once?

Do you have more than one type of subscription box?

How soon after I place my order will my subscription start?

How do I unsubscribe from marketing emails?

Are CrunchLabs Build Boxes and Hack Pack boxes sustainable / environmentally friendly?

How do I submit ideas for products or videos?

How can I submit a PR inquiry?

What age is CrunchLabs for?

General

Is CrunchLabs a real place?

How can I win a Platinum Ticket to CrunchLabs?

What is the Platinum Diploma sweepstakes?

How does the CrunchLabs team come up with ideas for the toys?

Fun Stuff

What is the CrunchLabs Build Box Subscription?

Can kids build and play with Build Box toys on their own?

For what age is the Build Box designed?

Do I need tools or materials to complete the projects?

How long does it take to complete a build box project?

Can I buy a Build Box individually?

Can I just buy one box?

Are the Build Boxes sustainable and environmentally friendly?

Can siblings share a subscription?

Do I need to have a subscription in order to buy the “refill packs”?

Are your products safe?

How long does it take to build?

Build Box Subscription

Can I pause my subscription?

Can I cancel my subscription?

I want to switch from Build Box to Hack Pack. Help!

Will my subscription renew automatically?

Can I reactivate a canceled build box subscription?

Do you store my payment information?

What payment do you accept?

How is sales tax calculated?

When will I be charged?

How do I update my billing information?

Build Box Billing

What is the CrunchLabs Hack Pack Subscription?

Do I have to already know how to code?

For what age is Hack Pack designed?

Do I need to find my own tools or materials to build the robots?

Can I buy a Hack Pack box individually?

Can siblings or friends share a Hack Pack subscription?

Do I need to have a subscription in order to buy the "refill" packs?

Is Hack Pack safe?

I need help building Hack Pack! Can you help me troubleshoot?

Hack Pack and the Platinum Diploma Sweepstakes!

Hack Pack Subscription

Can I pause my Hack Pack subscription?

Can I cancel my Hack Pack subscription?

When will I be charged for my Hack Pack subscription?

Can I reactivate a canceled Hack Pack subscription?

Do you ship Hack Pack internationally?

Hack Pack Billing

How can I gift CrunchLabs

Does CrunchLabs offer international gifting?

Gifting

Do you ship internationally?

How is international shipping calculated?

How much does shipping to the United States cost?

What if my shipment arrives damaged?

What if items are missing from my Build Box or Hack Pack box?

Is there a way to change the shipping address for my subscription?

How do I track my Build Box or Hack Pack shipments?

Can I return my order?

Do you offer discreet packaging?

Do you offer expedited shipping?

Shipping & Returns

How does the CrunchLabs referral program work?

Can I use multiple referral reward coupons at once?

Do referral reward coupon codes expire?

Oops, I forgot to use my friend's referral link when I subscribed. What can I do?

Referral Program

How does sponsoring a future engineer work?

Is this a tax deductible donation?

Will I be able to know which child my specific donation went to?

Can I donate more than $10,000?

How do I contact CrunchLabs about becoming a sponsor?

Sponsorship Program

What is Camp CrunchLabs and what do I get?

What happens to my Camp CrunchLabs subscription at the end of the 12 weeks?

Can I pause my Camp CrunchLabs subscription?

Can existing Build Box subscribers participate in Camp CrunchLabs?

Can existing Build Box subscribers accelerate their deliveries to a weekly basis during Camp CrunchLabs?

Are the Build Boxes different in Camp CrunchLabs from the regular program?

What are the weekly Camp CrunchLabs video challenges

Can I subscribe to Camp CrunchLabs any time?

If I did camp last year, how can I renew my subscription and do Camp CrunchLabs again?

Camp CrunchLabs

Do you offer an educator or bulk discount?

What types of payment do you accept?

How do I place a bulk order?

Can I get reimbursed for CrunchLabs products through Educational Savings Accounts (ESAs)?

Can I place a tax exempt order?

How long does delivery take?

Do you offer discounts for non-profit organizations?

Educators

All articles

Categories

General

Fun Stuff

Build Box Subscription

Build Box Billing

Hack Pack Subscription

Hack Pack Billing

Gifting

Shipping & Returns

Referral Program

Sponsorship Program

Camp CrunchLabs

Educators