Shipping & Returns
Do you ship internationally?
We ship Creative Kit and Build Box to the following countries, which are supported by our shipping partners and where our toy testing certifications are applicable:. Shipping Creative Kit or Build Box subscriptions and extras to anywhere in the Unite
How is international shipping calculated?
Shipping internationally costs us a lot more, so we charge a little extra. For non-US addresses, your total shipping fee will be shown during the checkout process. We subtract the $2.95 US domestic shipping fee to your international shipping cost! Va
How much does shipping to the United States cost?
Shipping to anywhere in the United States, including Hawaii, Alaska, and Military (APO, FPO, DPO) addresses costs $2.95.For non-U.S. addresses, your total shipping fee will be shown to you during the checkout flow.
What if my shipment arrives damaged?
Yikes, that’s the worst. If your shipment arrives damaged, please email us at [email protected] so we can arrange a full replacement ASAP.
What if items are missing from my Creative Kit, Build Box or Hack Pack box?
If something is missing from your box, we’ll send you a replacement at no extra charge. Check for missing parts by looking at the first page of the instructions, which shows every item you should already have in the box to complete the project. If an
Is there a way to change the shipping address for my subscription?
Yes. You can easily update your shipping address anytime by accessing your CrunchLabs account portal.
How do I track my Creative Kit, Build Box or Hack Pack shipments?
You will receive an email notification once your Creative Kit, Build Box, or Hack Pack box is shipped. You can also get tracking details through your My Account portal. Remember: Creative Kit and Build Box plans ship each month and Hack Pack plans sh
Can I return my order?
United States: please email [email protected] to make requests for returns and refunds. European Union: to comply with new rules regarding withdrawals, EU customers can Submit Your Request by Form or email [email protected] up to 14 days after pl
Do you offer discreet packaging?
Yes, we do! Just add "Discreet Shipping" to your subscription from your Cart. We will put your FIRST Build Box or Hack Pack inside a boring plain brown box. No need to ruin the surprise on holidays, birthdays, or other special occasions. We currently
Do you offer expedited shipping?
Yes! We offer expedited shipping for Build Box and Creative Kit (Hack Pack isn’t eligible at this time).Just select expedited shipping at checkout for your first box.