Creative Kit Billing
Can I pause my Creative Kit subscription?
Yes! You can pause your subscription at any time for up to 3 months by accessing your account dashboard. You can also reverse a paused subscription at any time. If you're having trouble pausing your subscription you can always contact customer servic
Can I cancel my Creative Kit subscription?
We want to do everything within our power to make sure you have a great experience with CrunchLabs. Here's our cancellation policy:. Pay Annually plans: 12 month prepaid annual subscriptions are not eligible for early cancellation. Pay Monthly plans:
I want to switch from Build Box or Hack Pack to Creative Kit. Help!
We’re pretty stoked you and your young engineers are growing your brains so much with CrunchLabs subscriptions. Here’s what you need to know about switching subscription lines:. We will apply a credit of any unshipped boxes towards the cost of the ne
Will my Creative Kit subscription renew automatically?
Yes. At the end of each billing cycle (whether that’s monthly or annually or whatever you signed up for), your subscription will renew. However, you can change this at any time from your Account Dashboard once logged in. Contact us at help@crunchlabs
Can I reactivate a canceled Creative Kit subscription?
Please contact customer support at [email protected] to resolve unique situations like requesting reactivation of a canceled Creative Kit subscription.
Do you store my payment information from my Creative Kit purchase?
Nope! We don’t store any credit card or other payment method information at CrunchLabs because we rely on a 3rd-party payment processor. All credit card or other payment method information submitted on our website is secure and submitted directly to
What payment do you accept?
We currently accept payment through our website through Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Facebook Pay. CrunchCoin / RoberBucks coming soon ;)
How is sales tax calculated for Creative Kit?
All states, territories, and countries in which CrunchLabs has a physical presence (such as an office or warehouse) or in which CrunchLabs reaches a sales threshold, will collect applicable sales tax from our customers. Your on-screen order totals ma
When will I be charged for my Creative Kit subscription?
For Annual-Paid-Monthly subscriptions, your card will be charged when a recurring order gets placed in our system. For Annual-Paid-Annually subscriptions, you will be charged annually when you purchase the subscription and when it renews. Quarterly s
How do I update my Creative Kit billing information?
You can update your billing information anytime by accessing your My Account portal. If you need assistance, contact us at [email protected].