Build Box Billing
Can I pause my subscription?
Yes! You can pause your subscription at any time for up to 3 months by accessing your account dashboard. You can also reverse a paused subscription at any time. If you're having trouble pausing your subscription you can always contact customer servic
Can I cancel my subscription?
Well this question is a bummer. We want to do everything within our power to make sure you have a great experience with CrunchLabs. Here's our cancellation policy:. If you’re not satisfied, please email us at [email protected] and share your concer
I want to switch from Build Box to Hack Pack. Help!
We’re pretty stoked you and your young engineers are growing your brains so much with Build Boxes. Hack Pack is the perfect next step after a Build Box subscription. So, here’s what you need to know about switching subscriptions:. We will cancel and
Will my subscription renew automatically?
Yes. At the end of each billing cycle (whether that’s monthly or annually or whatever you signed up from), your subscription will renew. However, you can change this at any time from your Account Dashboard once logged in. For month-to-month subscript
Can I reactivate a canceled build box subscription?
Please contact customer support at [email protected] to resolve unique situations such as requesting reactivation of a canceled Build Box subscription.
Do you store my payment information?
Nope! We don’t store any credit card or other payment method information at CrunchLabs because we rely on a 3rd-party payment processor. All credit card or other payment method information submitted on our website is secure and submitted directly to
What payment do you accept?
We currently accept payment through our website through Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Facebook Pay.CrunchCoin / RoberBucks coming soon ;)
How is sales tax calculated?
All states, territories, and countries in which CrunchLabs has a physical presence (such as an office or warehouse) or in which CrunchLabs reaches a sales threshold, will collect applicable sales tax from our customers. Your on-screen order totals ma
When will I be charged?
For “Month-to-Month” subscriptions and “Annual-Paid-Monthly” subscriptions, your card will be charged when a recurring order gets placed in our system. For “Annual-Paid-Annually” subscriptions, you will be charged annually, when you purchase the subs
How do I update my billing information?
You can update your billing information anytime by accessing your My Account portal. If you need assistance, contact us at [email protected].