Hack Pack Billing
Can I pause my Hack Pack subscription?
At this time, we are not able to pause annual subscriptions. You can always contact customer service at [email protected] - helpful nerds are standing by!
Can I cancel my Hack Pack subscription?
Well this question is a bummer. We want to do everything within our power to make sure you have a great experience with CrunchLabs. Here's our cancellation policy:. If you’re not satisfied, please email us at [email protected] and share your concer
Will my subscription renew automatically?
Yes. At the end of each billing cycle, your subscription will auto-renew (unless you turn that off in your "My Account" portal).
Do you store my payment information?
Nope! We don’t store any credit card or other payment method information at CrunchLabs because we rely on a third-party payment processor. All credit card or other payment method information submitted on our website is secure and submitted directly t
What payment do you accept?
We currently accept payment through our website through Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Facebook Pay.CrunchCoin / RoberBucks coming soon ;)
How is sales tax calculated?
All states, territories, and countries in which CrunchLabs has a physical presence (such as an office or warehouse) or in which CrunchLabs reaches a sales threshold, will collect applicable sales tax from our customers. Your on-screen order totals ma
When will I be charged for my Hack Pack subscription?
For Annual-Paid-Annually subscriptions, you will be charged annually, unless you turn off Auto-Renewal. Check other plans for charge cadence!
Can I reactivate a canceled Hack Pack subscription?
Reactivation can be done in the My Account portal! Once you are logged-in, navigate to Manage Subscriptions. Then, you’ll see any Inactive Subscriptions and you can reactivate them. Contact customer service at [email protected] if you need more hel
How do I update my billing information?
You can update your billing information anytime by accessing your account dashboard. If you need assistance, contact us at [email protected].
Do you ship Hack Pack internationally?
At this time, Hack Pack only ships to the US, Canada and the EU (excluding Iceland) for now. Stay tuned for more countries!