CrunchLabs

Answers to your many questions about CrunchLabs, Creative Kit, Build Box and Hack Pack subscriptions, shipping, billing, and more! Still need help? Please simply email our customer support team!

CrunchLabs FAQs (Frequently Asked Questions), Help Center and Order Tascking

Once your order is placed we hustle to fulfill it in 1 to 2 business days. If you’re in the United States, your Build Box should be in little hands within 4 to 7 business days. Tracking details will be shared upon shipping.

CrunchLabs recently launched Ready-to-Play toys (e.g. The Crunchinator, Squirrel Dash Game, Elephant Toothpaste Blast, Hoover Ring Blaster, Slime Prank Lab, Turbo Trick Planes, and Egg Drop Challenge) in stores such as Walmart, Target, and Amazon, vi

CrunchLabs recently launched&#xA0;<a href="https://www.crunchlabs.com/pages/crunchlabs-toys-in-stores" style="text-decoration:none;">Ready-to-Play toys</a>&#xA0;(e.g. The Crunchinator, Squirrel Dash Game, Elephant Toothpaste Blast, Hoover Ring Blaster, Slime Prank Lab, Turbo Trick Planes, and Egg Drop Challenge) in stores such as Walmart, Target, and Amazon, via our partnership with Moose Toys.If you have an issue with a toy you bought from one of those retailers, please reach out to the original retailer for assistance (CrunchLabs is unfortunately not able to assist here, as we were not involved in that original sale).If you purchased the toy from our website (crunchlabs.com):<ol><li dir="ltr" style="text-decoration:none;">For questions and troubleshooting, please email&#xA0;<a href="mailto:help@crunchlabs.com" style="text-decoration:none;">help@crunchlabs.com</a>.</li><li dir="ltr" style="text-decoration:none;">For detailed FAQs and replacement parts, please head to&#xA0;<a href="https://www.moosetoys.com/support/crunchlabs" style="text-decoration:none;">https://www.moosetoys.com/support/crunchlabs</a>.&#xA0;</li><li dir="ltr" style="text-decoration:none;">If you need to make a return to us:<ol><li dir="ltr" style="text-decoration:none;">Initiate your return by emailing&#xA0;<a href="mailto:help@crunchlabs.com" style="text-decoration:none;">help@crunchlabs.com</a>.</li><li dir="ltr" style="text-decoration:none;">Only new, unopened ready-to-play toys can be returned. Once items are received and pass inspection, we will initiate a refund via your original payment method. You have up to 90 days (after placing your order) to initiate a return and refund. You may be required to pay for shipping.</li><li dir="ltr" style="text-decoration:none;">If the product is faulty, our team will follow up with you re: photos requests, etc.</li></ol></li></ol>For more information, check out our general Refunds Policy&#xA0;<a href="https://www.crunchlabs.com/policies/refund-policy" style="text-decoration:none;">here</a>.

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